Study guide for Exam MB-280: Microsoft Dynamics 365 Customer Experience Analyst

 Skills at a glance 

  • Implement Dynamics 365 Sales (25–30%)

  • Configure and customize Dataverse and model-driven apps (25–30%)

  • Implement the Dynamics 365 App for Outlook (10–15%)

  • Implement security and customizations in Dynamics 365 Sales (10–15%)

  • Demonstrate Dynamics 365 Customer Insights capabilities (10–15%)

  • Extend and enhance Dynamics 365 Sales capabilities (5–10%)




Implement Dynamics 365 Sales (25–30%)

Configure core functionality of Dynamics 365 Sales

Set up the product catalog

Configure goals and forecasting

Configure and use Sales intelligence features

Configure sales engagement

Configure and customize Dataverse and model-driven apps (25–30%)

Modify model-driven apps

Perform configuration and setup with native tools

Configure Dataverse table settings

Implement business logic

Customize the user experience

Implement the Dynamics 365 App for Outlook (10–15%)

Manage Sales data and interactions in Outlook

Configure mailboxes and server-side sync

Implement security and customizations in Dynamics 365 Sales (10–15%)

Manage security for Dynamics 365 Sales

Customize Dynamics 365 Sales

Demonstrate Dynamics 365 Customer Insights capabilities (10–15%)

Create unified customer profiles and use the profiles in other apps

Create journeys by using real-time marketing

Extend and enhance Dynamics 365 Sales capabilities (5–10%)

Manage Microsoft 365 Copilot for Sales in Dynamics 365 Sales

Implement collaboration features

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