From Conversations to Automation: Understanding Microsoft Copilot Studio
In November 2023, Microsoft announced that Power Virtual Agents was becoming part of Microsoft Copilot Studio. Microsoft now characterizes Copilot Studio agents as AI-powered assistants that understand business context and operate by integrating generative AI, data, and actions. Consequently, the strategic significance of Copilot Studio extends beyond merely answering questions; its broader objective is to help organizations transform business processes from application-centric interactions into AI-supported, agent-driven experiences. Instead of navigating multiple applications, users can utilize these agents as conversational entry points for business data and actions, all while adhering to enterprise security, governance, and business rules. Microsoft Copilot Studio is a low-code platform that helps business users easily build AI agents that can answer questions, access business information, and automate tasks without needing advanced coding skills. Microsoft Copilot Studio helps bus...