World Business has been transforming rapidly. Companies are trying to improve customer experience and service delivery. In the business, several business models work to provide the user products and service on the client location, which place a great the field service and Dynamics 365 field service plays a vital in the market place. This application helps organizations deliver onsite service to customer location. Work orders are the starting point in field service management. This is an authorization for the field service or maintenance team to perform the task. Generally, customers make service requests. When the service request is approved, assign a technician as well as schedule the work, then the service request is converted to a work order. In other words, a work order is the process of initiating a task, classifying what is to be done, specifying a completion date, and giving specific instructions as needed.   Work order is a document that contains all of the information and

Recently, my friend Martin bought a washing machine from an online-retail website, but suddenly it broke down, so he made a service call to the call center and the support engineer reached his home and fixed his washing machine. Now he was very eager to know the whole system and process. Nowadays, companies use field service applications to manage the problems or expectations of their customers. According to the work order, the technicians work and solve the problem. In other words, Field Service is an extension of the Service Module. It provides organizations with the tools they need to provide onsite services to their customers and manage their mobile workforce. In the modern world, the business world is growing slowly and the new way of customer experience comes in the form of innovation. Some product business/services need to be implemented/delivered at the customer's location, for example some companies lend some products to their customers like coffee machines which require m