Microsoft Dynamics Field Service : Overview

Recently, my friend Martin bought a washing machine from an online-retail website, but suddenly it broke down, so he made a service call to the call center and the support engineer reached his home and fixed his washing machine. Now he was very eager to know the whole system and process.

Nowadays, companies use field service applications to manage the problems or expectations of their customers. According to the work order, the technicians work and solve the problem. In other words, Field Service is an extension of the Service Module. It provides organizations with the tools they need to provide onsite services to their customers and manage their mobile workforce.



In the modern world, the business world is growing slowly and the new way of customer experience comes in the form of innovation. Some product business/services need to be implemented/delivered at the customer's location, for example some companies lend some products to their customers like coffee machines which require maintenance, refilling, replacement and so on. Field service helps manage remote employees, contractors or vendors.

In the Dynamics family, Field Service is an integral member of this family. It is often considered as an extension of the Services module which provides a comprehensive view of workforce management. Dynamics 365 Field Service provides organizations with the tools they need to provide onsite services to their customers and manage their mobile workforce.

Microsoft Dynamics 365 Field Service consists of the following components:

  • Work Order Creation
  • Scheduling and Dispatch Technician
  • Execution of work orders
  • Asset management and Serving
  • Inventory and Billing Management

Benefits of Field Service:

  • Increase uptime
  • Empowering Field Service Technology
  • reduce field service costs
  • Increase in customer satisfaction

Major business areas where Field Service is frequently used:

  • Manufacturing
  • Transportation
  • Energy and Utilities
  • Oil and Gas

Summary :

Field service involves providing services to the customer beyond the customer's office, location or site which is referred to as the "Field". The Dynamics 365 Field Service business application helps organizations provide onsite service to customers. The application combines workflow automation, scheduling algorithms, and mobility to setup mobile workers for success when they are onsite with customers fixing issues.

Comments

Post a Comment

Popular posts from this blog

Powering Up Your Analytics: Exploring Power Query in Power BI

Image
Data is a valuable asset that has a profound impact on almost every aspect of modern life. Its proper collection, analysis and application can promote innovation, improve efficiency and solve complex challenges in various sectors. In data processing, ETL is a comprehensive process that includes data extraction, transformation, and loading, while Power Query is a specific tool that facilitates the "extract" and "transformation" aspects of ETL, allowing data to be collected and analyzed. Permission is granted to process. And reporting. is ready. It becomes easy to do this. Microsoft's ecosystem of products. Power Query is a data transformation and data preparation engine. Power Query is available in Microsoft Excel and Power BI. Power Query provides a user-friendly and intuitive interface for data professionals and analysts to access and manipulate data from various sources without the need for extensive coding or scripting. It allows users to connect to a wide ra
Read more

Power App Component Overview : Canvas App vs Model-Driven App

Image
The Power Platform is a suite of low-code/No-code tools and technologies developed by Microsoft and Power App is integral component of Power Platform. Power App is platform that enables users to build custom web and mobile applications with a visual interface and minimal coding. The platform support various data sources, including Microsoft 365, Azure Service, and many other, enabling users to integrate and interact with their existing data and systems. In Microsoft's Power Apps, there are two main types of apps that we can create: Canvas Apps: Canvas apps provide a blank canvas where you can design highly customizable applications with a drag-and-drop interface.  Model-Driven Apps: Model-driven apps are built on top of the Dataverse, which provides a set of pre-built data entities and business logic. There are few key technical difference between Canvas App and Model Driven App: During the usability analysis, these high-level technical differences need to be considered. The choi
Read more

Exam PL-400: Microsoft Power Platform Developer

 Create a technical design (10-15%) Validate requirements and design technical architecture design and validate the technical architecture for a solution design authentication and authorization strategy determine whether you can meet requirements with out-of-the-box functionality determine when to use Logic Apps versus Power Automate flows determine when to use serverless computing, plug-ins, or Power Automate determine when to build a virtual entity data source provider and when to use connectors Design solution components design a data model design Power Apps reusable components design custom connectors design server-side components Describe Microsoft Power Platform extensibility points describe Power Virtual Agents extensibility points including Bot Framework skills and Power Automate flows describe Power BI extensibility points including Power BI APIs, custom visuals, and embedding Power BI apps in websites and other applications describe Power Apps portal extensibility points incl
Read more