Sales Hub Basics: Why ‘Sales Enterprise App Access’ Isn’t Enough

What is "Sales Enterprise app access"?

"Sales Enterprise app access" is a predefined security role in Dynamics 365 CRM. It's specifically used to grant access to the Sales Enterprise application (Sales Hub) — but it does not provide CRUD access (Create, Read, Update, Delete) to actual data like accounts, opportunities, or leads.


Logical Meaning

  • It's like a "pass" to enter the Sales Enterprise app interface.

  • It’s not enough to do work — users still need additional roles (like Salesperson, Sales Manager, or a custom role) to interact with records.

  • Think of it as a door key to the building, not keys to the individual offices inside.

 Technical Meaning

  • The role provides Model-Driven App access permissions.

  • It includes privileges to use the app shell, navigation, dashboards, and access to the Sales Hub UI.

  • No read/write permissions to any entity (like Account, Lead, Opportunity, etc.).

  • Without additional roles, users will see an empty app — no data.


Best Practice

  • Always assign this role + a functional role (like Salesperson or Sales Manager) to users who need to use Sales Hub.

  • If using custom apps, assign custom app access roles instead.

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