Notes for PL 200 : Manage Topic in Power Virtual Agents

 Bots are being used to expend self- service support experiences for customers and to help ease agent workloads by handling specific types of support topic that are the highest volume and easily automated.

Bot Topics:

In Power Virtual Agents, Topics represent paths that a customer can be taken in while interacting with a bot. 

The Topic that is used and the path that is followed within an individual topic is in response to the data that is entered by customers in the conversion panel.

Power Virtual Agents Topics consist of two primary elements:

Trigger Phrases: Phrases, keywords, or questions that are entered by users and relate to a specific issue.

Conversation Nodes: Define how a bot should respond and what it should do.

Entities:

Power Virtual Agents conversation use natural language understanding to identify a user's intent based on what they entered into the conversation window.

Power Virtual Agents comes with a set of prebuilt entities out of the box. these entities represent some of the most commonly used information in real world dialog .

Smart Matches:

Power Virtual Agents try to find best match during the conversation.

Synonyms:

During the conversation, there could be multiple words which could use during the user's conversation, Power Virtual Agents can work with those synonyms.

Slot filing :

Slot filling is natural language understanding concept that servers an extracted entity to an object.

Variables:

With Power Virtual Agents, we can use variable to store Important information that is entered by customer for later use.

Variable can be used to dynamically route customers down different conversation paths.

They can also be fed into Power Automate flow or Bot Framework skills as input parameters.

Fallback Topics:

A system fallback topic will be added to  bot. this topic will be the one that the bot goes to when it can't find appropriate topic or does not understand the user's input.

After the system fallback topic has been enabled, user will see a new Go to Fallback Option on the screen.

The Fallback topic contains two nodes:

  1. Message : Acknowledge the unrecognized input and rephrases it.
  2. Escalate : Redirect to live agent.

As with any other system topic, the Fallback topic can be customized to fit the needs.

System Fallback behavior can be reset.

Topic Errors:

The topic checker feature provides details that are related to the waring or error to help make your task of resolving those issues easier.

Four types of errors that appear in the Topic Checker:

Node: the entire node is erroneous and is highlighted in Red.

Field: the field might be missing required data and highlighted in Red.

Expression : The expression might be invalid and is highlighted in Red.

Variable Deletion: A variable in topic was deleted and is highlighted in Red. Wherever it was used the action causes the variable to become orphaned end it must be removed or replaced.


Comments

Post a Comment

Popular posts from this blog

Powering Up Your Analytics: Exploring Power Query in Power BI

Image
Data is a valuable asset that has a profound impact on almost every aspect of modern life. Its proper collection, analysis and application can promote innovation, improve efficiency and solve complex challenges in various sectors. In data processing, ETL is a comprehensive process that includes data extraction, transformation, and loading, while Power Query is a specific tool that facilitates the "extract" and "transformation" aspects of ETL, allowing data to be collected and analyzed. Permission is granted to process. And reporting. is ready. It becomes easy to do this. Microsoft's ecosystem of products. Power Query is a data transformation and data preparation engine. Power Query is available in Microsoft Excel and Power BI. Power Query provides a user-friendly and intuitive interface for data professionals and analysts to access and manipulate data from various sources without the need for extensive coding or scripting. It allows users to connect to a wide ra
Read more

Power App Component Overview : Canvas App vs Model-Driven App

Image
The Power Platform is a suite of low-code/No-code tools and technologies developed by Microsoft and Power App is integral component of Power Platform. Power App is platform that enables users to build custom web and mobile applications with a visual interface and minimal coding. The platform support various data sources, including Microsoft 365, Azure Service, and many other, enabling users to integrate and interact with their existing data and systems. In Microsoft's Power Apps, there are two main types of apps that we can create: Canvas Apps: Canvas apps provide a blank canvas where you can design highly customizable applications with a drag-and-drop interface.  Model-Driven Apps: Model-driven apps are built on top of the Dataverse, which provides a set of pre-built data entities and business logic. There are few key technical difference between Canvas App and Model Driven App: During the usability analysis, these high-level technical differences need to be considered. The choi
Read more

Exam PL-400: Microsoft Power Platform Developer

 Create a technical design (10-15%) Validate requirements and design technical architecture design and validate the technical architecture for a solution design authentication and authorization strategy determine whether you can meet requirements with out-of-the-box functionality determine when to use Logic Apps versus Power Automate flows determine when to use serverless computing, plug-ins, or Power Automate determine when to build a virtual entity data source provider and when to use connectors Design solution components design a data model design Power Apps reusable components design custom connectors design server-side components Describe Microsoft Power Platform extensibility points describe Power Virtual Agents extensibility points including Bot Framework skills and Power Automate flows describe Power BI extensibility points including Power BI APIs, custom visuals, and embedding Power BI apps in websites and other applications describe Power Apps portal extensibility points incl
Read more