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Introducing Prompt Columns in Dataverse: The Power of Generative AI Inside Your Tables

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 Imagine having your data not just stored—but intelligently understood, categorized, and responded to—all inside Dataverse. That’s exactly what Prompt Columns bring to the Power Platform: a seamless fusion of structured data and Generative AI. In this post, we’ll dive into what Prompt Columns are, how they work, and how you can use them to supercharge your apps with AI, all without needing to be a data scientist. What Are Prompt Columns in Dataverse? Prompt columns are a brand-new column type in Dataverse that allow you to generate values using AI prompts. Unlike traditional fields that rely on user entry or formulas, prompt columns use AI models to populate values based on your instructions. Key Capabilities: Start with a simple prompt (e.g., “Classify this feedback as positive, negative, or neutral”). Use Copilot to help draft your instructions. Choose from basic to premium AI models or bring in custom Azure AI models. Provide context (i.e., “knowledge”) using other fields in th...
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Unlocking Scheduling Efficiency: A Deep Dive into Schedule Board & Schedule Assistant in Dynamics 365 Field Service

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In today’s fast-paced service industry, scheduling the right technician at the right time is key to providing excellent customer service and maintaining operational efficiency. Dynamics 365 Field Service offers two powerful tools that help businesses master this challenge: Schedule Board – the visual command center for dispatchers Schedule Assistant – the AI-driven engine for smart resource matching Let’s explore what they are, how they work, and why they’re essential for modern field service operations. What is the Schedule Board? The Schedule Board is a powerful, interactive interface that provides dispatchers and service managers with a real-time view of resources (technicians), work orders, and bookings. It allows for drag-and-drop scheduling, map-based dispatching, and visual workload balancing — all in one screen. Key Capabilities: Technician Timeline: See who is working on what and when using a Gantt-style timeline. Map Integration: Visualize technician and work order locations ...
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Connected Field Service: Bridging IoT and Customer Service Excellence

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 In today’s fast-paced, connected world, customer expectations are higher than ever — they expect issues to be resolved even before they know they exist. That’s where Connected Field Service (CFS) comes into play. Microsoft Dynamics 365 Connected Field Service enables organizations to go beyond traditional break/fix models by leveraging IoT (Internet of Things) and cloud technologies to deliver proactive and predictive service. What is Connected Field Service? Connected Field Service is an extension of Dynamics 365 Field Service that enables the monitoring of IoT-enabled devices in real time. It connects these devices to your service workflows, allowing your teams to detect, diagnose, and resolve problems before customers are even aware of them. With CFS, organizations can transition from reactive to proactive service delivery — enhancing customer satisfaction, reducing downtime, and improving technician efficiency. Key Capabilities of Connected Field Service Here are the core feat...
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From Emails to Excel: How Microsoft Copilot Enhances Productivity

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In today’s fast-paced digital workplace, AI is no longer optional—it’s essential. One of the most accessible and transformative tools in Microsoft’s AI ecosystem is Microsoft Copilot. Whether you're managing projects, writing content, creating visuals, or crunching numbers, Copilot acts as your AI-powered sidekick, helping you streamline tasks and supercharge productivity. In this blog, we’ll explore what Microsoft Copilot is, how it works, and how it’s reshaping both personal and organizational workflows. What is Microsoft Copilot? At its core, Microsoft Copilot is an AI-powered assistant that supports users in: Researching information Writing content and code Organizing tasks Creating visuals Collaborating with teams Depending on your role and needs, Microsoft offers different versions of Copilot. Microsoft Copilot for Individuals  Use for free on the web , Edge browser, or mobile app  Generate images, summarize articles, answer questions  Create documents, write storie...
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Study Guide for Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

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Microsoft Dynamics 365 Field Service Functional Consultant (MB 240)   Skills at a glance Configure field service applications (20–25%) Manage work orders and customer assets (25–30%) Schedule and dispatch work orders (15–20%) Manage the Field Service mobile app (5–10%) Manage inventory and purchasing by using the built-in inventory management system (5–10%) Implement Microsoft Power Platform (5–10%) Configure field service applications (20–25%) Configure core Field Service components Configure key required security roles Configure territories, postal codes, and organizational units Configure characteristics and proficiency models Implement resource roles and categories Modify default Field Service settings Configure trades and trade coverages Configure not-to-exceed values Configure Copilot summary Configure product and service pricing Create and configure required product and service types Configure minimum charge amounts and durations Determine how pricing rules affect the price ...
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