In the fast-evolving world of field service management, empowering technicians with real-time, context-aware tools is key to boosting efficiency, accuracy, and customer satisfaction. Microsoft Dynamics 365 Field Service, a comprehensive solution for managing work orders, scheduling, and on-site service delivery, goes beyond traditional service software by integrating powerful mixed reality (MR) tools like Dynamics 365 Remote Assist and Dynamics 365 Guides.  In this article, let’s explore how these related apps are launched and used within Dynamics 365 Field Service to transform field operations.  Why Launch Related Apps from Field Service? Field service technicians often encounter complex or unfamiliar scenarios that require expert input or step-by-step instructions. Instead of halting operations or waiting for assistance: Remote Assist enables real-time video calling and annotation, connecting field workers to remote experts. Guides offers interactive, hands-free instructions...

Field technicians often work in fast-paced, high-pressure environments where every second counts. Whether they’re identifying parts, scanning assets, or managing inventory, reducing manual data entry and human error is key. That’s where barcode scanning becomes a game-changer in Dynamics 365 Field Service. Microsoft provides native barcode support within Field Service mobile and Dynamics 365 to help streamline operations and improve data accuracy. In this blog, we’ll walk you through how to configure barcode features and make the most out of this powerful functionality. Why Use Barcodes in Field Service? Before diving into setup, here’s why barcodes matter: Quick identification of assets, products, and parts  Accurate inventory updates and movement tracking  Error-free data capture (no manual typing!)  Real-time updates to work orders and asset history  Improved technician productivity and customer satisfaction Key Barcode Scenarios in Field Service Some of the most ...